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Old Macbook Air Cannot Download Microsoft Office Without Updating

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A support document published by Microsoft, and some AppleInsider testing, shows that while the newer versions of the office productivity suite will mostly work with High Sierra now, the current version does not — and older versions are getting left behind.

Go to Download Earlier Versions of Office at www.microsoft.com/software-download/office to download the file. Enter your product key and click Verify. Select a language, then click Confirm. When prompted, click Download Now. For example, it might say that your Mac doesn't have enough free storage space for the installation, or that the installer is too old to be opened on this version of macOS. If you want to check compatibility before downloading the installer, learn about the minimum requirements for macOS Catalina, Mojave, High Sierra, Sierra, El Capitan. The most recent version of Apple's MacOS — known as Catalina — is having a major impact on those that upgraded without understanding that their older 32-bit programs would no longer run. Nov 10, 2020 Update history for Office for Mac.; 4 minutes to read +7; In this article. Office for Mac that comes with a Microsoft 365 subscription is updated on a regular basis to provide new features, security updates, and non-security updates.

In the support document, published shortly after the reveal of High Sierra, Microsoft declares that while the Office 2016 suite of applications from unreleased version 15.35 and later do work, users will still have to endure problems while waiting for a future update. According to Microsoft, 'not all Office functionality may be available' and stability problems may manifest where 'apps unexpectedly quit.'

Without delving into specific reasons why, Microsoft strongly recommends that users back up existing data before trying the software. The company is requesting that users send feedback if they choose to test High Sierra and Microsoft Office products.

Versions 15.34 — the current version — and earlier are not supported on High Sierra, and users may not be able to launch the apps at all, according to Microsoft. The 15.34 update was released on May 16

Microsoft notes in the same memorandum that Office for Mac 2011 'have not been tested' and 'no formal support for this configuration will be provided.' Office for Mac 2011 will also cease all support from Microsoft on October 10, 2017 and no further updates in any form will be provided after that date.

AppleInsider tested the 15.34 version and found that they appear to launch and run for a period of time, but with notably slower speeds across the board. Furthermore, the apps quit unexpectedly fairly often during use.

Old Macbook Air Cannot Download Microsoft Office Without Updating

The same issues manifested in a Mac with High Sierra that was not migrated to APFS, eliminating that as a primary source of the errors and crashing.

Old Macbook Air Cannot Download Microsoft Office Without Updating Software

The latest Office for Mac 2011 from April, version 14.7.3, was examined, and was found to be in a worse state following the High Sierra update. Crashing was even more frequent than in the Office for Mac 2016, not even accounting for a number of other user interface oddities spanning the entire suite. A standard troubleshooting step for Microsoft Office applications is to uninstall and reinstall the suite. Neither the 2011 nor the 2016 versions were any better after a complete delete and reinstall.

Both the 2011 and 2016 versions of Office were usable prior to the High Sierra update. AppleInsider's testing found the 2016 suite to to be functional for the cautious under 15.34, and 2011 to be not reliable at all under High Sierra.

AppleInsider has affiliate partnerships and may earn commission on products purchased through affiliate links. These partnerships do not influence our editorial content.

macOS Big Sur elevates the most advanced desktop operating system in the world to a new level of power and beauty. Experience Mac to the fullest with a refined new design. Enjoy the biggest Safari update ever. Discover new features for Maps and Messages. And get even more transparency around your privacy.

Check compatibility

macOS Big Sur is compatible with these computers:

MacBook introduced in 2015 or later
MacBook Air introduced in 2013 or later
MacBook Pro introduced in late 2013 or later
Mac mini introduced in 2014 or later
iMac introduced in 2014 or later
iMac Pro
Mac Pro introduced in 2013 or later
View the complete list of compatible computers.

Download

If upgrading from macOS Sierra or later, macOS Big Sur requires 35.5GB of available storage to upgrade. If upgrading from an earlier release, macOS Big Sur requires up to 44.5GB of available storage. To upgrade from OS X Mountain Lion, first upgrade to OS X El Capitan, then upgrade to macOS Big Sur.

Make a backup

Before installing any upgrade, it's a good idea to back up your Mac. Time Machine makes it simple, and other backup methods are also available. Learn how to back up your Mac.

Get connected

It takes time to download and install macOS, so make sure that you have a reliable Internet connection. If you're using a Mac notebook computer, plug it into AC power.

Download macOS Big Sur

Old Macbook Air Cannot Download Microsoft Office Without Updating

If you're using macOS Mojave or later, get macOS Big Sur via Software Update: Choose Apple menu  > System Preferences, then click Software Update.

Or use this link to open the macOS Big Sur page on the App Store: Get macOS Big Sur. Then click the Get button or iCloud download icon.

Begin installation

After downloading, the installer opens automatically.

Click Continue and follow the onscreen instructions. You might find it easiest to begin installation in the evening so that it can complete overnight, if needed.

If the installer asks for permission to install a helper tool, enter the administrator name and password that you use to log in to your Mac, then click Add Helper.

Allow installation to complete

Please allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart, show a progress bar, or show a blank screen several times as it installs both macOS and related updates to your Mac firmware.

Air

The same issues manifested in a Mac with High Sierra that was not migrated to APFS, eliminating that as a primary source of the errors and crashing.

Old Macbook Air Cannot Download Microsoft Office Without Updating Software

The latest Office for Mac 2011 from April, version 14.7.3, was examined, and was found to be in a worse state following the High Sierra update. Crashing was even more frequent than in the Office for Mac 2016, not even accounting for a number of other user interface oddities spanning the entire suite. A standard troubleshooting step for Microsoft Office applications is to uninstall and reinstall the suite. Neither the 2011 nor the 2016 versions were any better after a complete delete and reinstall.

Both the 2011 and 2016 versions of Office were usable prior to the High Sierra update. AppleInsider's testing found the 2016 suite to to be functional for the cautious under 15.34, and 2011 to be not reliable at all under High Sierra.

AppleInsider has affiliate partnerships and may earn commission on products purchased through affiliate links. These partnerships do not influence our editorial content.

macOS Big Sur elevates the most advanced desktop operating system in the world to a new level of power and beauty. Experience Mac to the fullest with a refined new design. Enjoy the biggest Safari update ever. Discover new features for Maps and Messages. And get even more transparency around your privacy.

Check compatibility

macOS Big Sur is compatible with these computers:

MacBook introduced in 2015 or later
MacBook Air introduced in 2013 or later
MacBook Pro introduced in late 2013 or later
Mac mini introduced in 2014 or later
iMac introduced in 2014 or later
iMac Pro
Mac Pro introduced in 2013 or later
View the complete list of compatible computers.

If upgrading from macOS Sierra or later, macOS Big Sur requires 35.5GB of available storage to upgrade. If upgrading from an earlier release, macOS Big Sur requires up to 44.5GB of available storage. To upgrade from OS X Mountain Lion, first upgrade to OS X El Capitan, then upgrade to macOS Big Sur.

Make a backup

Before installing any upgrade, it's a good idea to back up your Mac. Time Machine makes it simple, and other backup methods are also available. Learn how to back up your Mac.

Get connected

It takes time to download and install macOS, so make sure that you have a reliable Internet connection. If you're using a Mac notebook computer, plug it into AC power.

Download macOS Big Sur

If you're using macOS Mojave or later, get macOS Big Sur via Software Update: Choose Apple menu  > System Preferences, then click Software Update.

Or use this link to open the macOS Big Sur page on the App Store: Get macOS Big Sur. Then click the Get button or iCloud download icon.

Begin installation

After downloading, the installer opens automatically.

Click Continue and follow the onscreen instructions. You might find it easiest to begin installation in the evening so that it can complete overnight, if needed.

If the installer asks for permission to install a helper tool, enter the administrator name and password that you use to log in to your Mac, then click Add Helper.

Allow installation to complete

Please allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart, show a progress bar, or show a blank screen several times as it installs both macOS and related updates to your Mac firmware.

Stay up to date

Old Macbook Air Cannot Download Microsoft Office Without Updating Password

After installing macOS Big Sur, you will be notified when updates to macOS Big Sur are available. You can also use Software Update to check for updates: Choose Apple menu  > System Preferences, then click Software Update.

Or get macOS Big Sur automatically

Old Macbook Air Cannot Download Microsoft Office Without Updating Version

If you're using OS X El Capitan v10.11.5 or later and your App Store preferences or Software Update preferences are set to download new updates when available, macOS Big Sur will download conveniently in the background, making it even easier to upgrade. A notification will inform you when macOS Big Sur is ready to be installed. Click Install to get started, or dismiss the notification to install later. When you're ready to install, just open the file named Install macOS Big Sur from your Applications folder.

Learn more

Old Macbook Air Cannot Download Microsoft Office Without Updating Mac

  • If the installer shows a list of apps that are not optimized for your Mac, learn about 32-bit app compatibility, then choose whether to proceed with the installation.
  • For the strongest security and latest features, upgrade to macOS Big Sur. If you have hardware or software that isn't compatible with Big Sur, you might be able to install an earlier macOS.
  • You can also use macOS Recovery to reinstall the macOS you're using now, upgrade to the latest compatible macOS, or install the macOS that came with your Mac.




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